Privacy Policy
Your Information is your own
We strictly do not log or monitor, online browsing activities, connection logs, VPN IPs assigned, original IP addresses, browsing history, outgoing traffic, connection times, data you have accessed and/or DNS queries generated by your end. We have no information that could associate specific activities to specific users.
UNBLOC VPN assures its users of collecting minimal data. Data collected is to keep UNBLOC VPN running smoothly and to make our services better. We do not keep any personal and sensitive user information. By design, UNBLOC VPN has no sensitive data to share, even when legally bound to do so.
Note: UNBLOC VPN needs certain data to assist users in need of a dedicated IP. The information required is not sensitive, but it is required to be kept on file for troubleshooting, if a problem arises
What Information does UNBLOC VPN Require?
During the signup process, the following information is required:
- Email Address
- Payment Method
How is Collected Information Used?
The collected information assists UNBLOC VPN in the following ways:
- Your Email Address aids allows us to contact you with discounts, surveys and offers. But you can opt out of promotional emails at any time from the members area.
- Your Email Address is needed to resend username and password in case you forget or lose them.
- Your Email Address is needed to respond to generated tickets.
- Your Email Address allows us to keep you up-to-date about the latest developments.
Note: Information pertaining to inactive customers is removed after every 12 months.
Collection of Reports & Statistics
UNBLOC VPN collects minimal reports and statistics required for quality customer support and services rendered.
The data collected does not contain any identifiable information or user data like DNS requests, traffic details or IP addresses. The only thing known are the countries where users are originating from, which once again has no information of value.
We monitor crash reports and conduct diagnostics to evaluate our software to provide smooth functionality of our extensions, client software and apps, with information like:
- Events occurred
- Performance data
- Failed connection attempts
- Application usage
- Aggregated bandwidth usage
For this purpose, we employ a few key tools, which are as follows:
- Firebase – View Firebase’s Privacy Policy
- Crashlytics – View Crashlytics’s Privacy Policy
- Google Analytics – View Google Analytics Privacy Policy
Collection Of Data From Correspondences
To ensure outstanding customer support and quick delivery of service, we do keep a record of all our correspondences. This includes a record of complaints, questions and compliments submitted via our website, extensions or apps.
For this purpose, we utilize third-party platforms for a variety of different purposes, which are as follows:
- Maintain relationships with our users
- Send/receive emails
- Respond via live chat
- The third-party platforms in use
Age Restrictions And Consent
UNBLOC VPN and its services are intended for individuals 18 years old and above. If you think your child has given out personal information without your knowledge, feel free to contact us immediately.
By continuing to use our apps, extensions, website and apps; you are in agreement with UNBLOC VPN’s Terms of Usage and Privacy Policy.
Legal Basis For The Collection Of Personal Information
The legal basis upon which we can collect your personal information depends on the following factors:
Specific context under which the personal information is collected.
The Personal information in question.
The only time when personal information is collected is when:
Personal information is required to enter a contract.
Information processing does not violate your rights and is in our legitimate interests.
We collect data with your consent.
International Transmission Of Data
Our service is spread worldwide, your data travels through our global network of servers, which may not be located in your country of residence. UNBLOC VPN relies on a few third-party providers to offer the services you need. When transferring information, great care is taken to protect it.
We have data protection agreements in place, to ensure the third parties we work with do not misuse any information we might share with them. You hereby understand and acknowledge that your information will be processed, transferred and perhaps even, stored, to meet our Terms of Service.
UNBLOC VPN And Third-Party Websites
UNBLOC VPN’s website contains links to third-party websites. Please understand and realize that UNBLOC VPN in no way controls how third-party sites operate, nor can we take any responsibility for them.
What If An Authority Requests For Information About A Customer?
Since we have a zero-log policy, we keep no information of activities carried out by our customers online. We have information users share with us once he/she signs up for our service, like your email address for instance.
Is My Information Secure With UNBLOC VPN?
UNBLOC VPN does not, under any circumstances, share, sell or rent users’ personal information provided during the registration process. The information provided by users is given utmost care, and would never be used in any way apart from what has been permitted. UNBLOC VPN has taken every precautionary measure imaginable to ensure your data remains protected at all times, but there is no system that is 100% foolproof.
Systems in use by UNBLOC VPN are designed in such a way that they can’t be decrypted, nor can anything be obtained, since we keep no logs. UNBLOC VPN respects your internet privacy and will not misuse your information. This even applies to those instances when a government organization may seize our servers, which would be of little consequence, since we keep no logs on individual users regarding their behavior, website visits or any particular event for that matter.
Data Protection Rights
You have the following data protection rights:
You are free to update, correct and access the information provided to UNBLOC VPN at any given time, from the member’s area.
You can opt out of marketing emails from UNBLOC VPN at any time, from the member’s area. Or, click the ‘unsubscribe’ link in UNBLOC VPN’s marketing emails.
You can request the deletion of your personal information, by accessing the Members Area. Do note though, it will take up to 30 days to complete the deletion process. Your email address will be kept on file to avoid creation of fake accounts and duplication, unless you request to have that removed as well.
How Are DMCA Notices Dealt With?
When a user connects with UNBLOC VPN, he/she becomes anonymous. We cannot connect specific activities with specific users, since we don’t keep any logs or records at all. However, if a case is forwarded to our legal department, appropriate measures will be taken to address the issue promptly. Does UNBLOC VPN Offer P2P Optimized Servers?
Yes, UNBLOC VPN does offer P2P optimized servers, located in the following countries:
Belgium, Brunei, Bulgaria, Chile, Costa Rica, Denmark, Germany, Ghana, Latvia, Luxembourg, Netherlands, Nigeria, Panama, Russia, Sweden, Turkey, UAE, UK, USA and Canada.
Payment Systems And Individual User Accounts
UNBLOC VPN utilizes third-party payment processors. These third-party payment processors are evaluated regularly, ensuring our users’ data is not used for any other purpose, except for processing payments.
It is important to note though that the payment data provided rests with the respective payment processors. Those instances where we process data, it is passed on to the processor without keeping any record of it at our end.
To get more information about the payment processor you have selected, please go through their privacy policy to know what information they collect, store and use.
What Encryption Algorithm Is Used?
Our network uses an advanced encryption system, which protects a user’s information, making it undecipherable.
We have also given our users the option to switch between protocols, for them to tweak their internet settings as per their needs and requirements. Some protocols are designed to give you better speed, while others offer greater security.
Important Note
UNBLOC VPN reserves the right to change and amend its Privacy Policy at any time, as deemed suitable. In case any changes and alterations are made, UNBLOC VPN will inform its customer about the update via email or a notification within the app itself. In case a revision is made, it will be highlighted on this page, at the very top.
You are encouraged to visit this page frequently to stay informed about changes, if any. You hereby acknowledge and agree that you are liable to review UNBLOC VPN’s privacy policy periodically to make yourself aware of modifications.
Since there is no real way to verify whether you are aware of modifications to our privacy policy, we take it as an agreement between you and UNBLOC VPN if you continue to use our services.
Contact Information
If our privacy policy is unclear, or you require additional information/clarification, then feel free to send us an email at [email protected]
